Files & Proofing
Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Proofs will be e-mailed to the customer to be approved along with the Project Invoice. Please note that although proofs supplied to the customer are very accurate, they may not match the final printed product 100%. This is due to the fact that inks and colors appear different on different materials and are especially different when viewed on a computer moniter, a printed paper stock or other material. Also note that a customer-provided proof or monitor appearance will not match our proofs or press output for these same reasons.

Turnaround Times
Turnaround time begins after receipt of final proof approval and is quoted in working business days. Weekends, holidays and shipping transit times are not included. Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. Turnaround times are an estimate, not a guarantee.

Rush Turnaround Times
If you are in need of product in a Rush Turnaround Time, or quicker than 7 business days, a Rush fee will be added to your project. This is to cover the cost of after hours printing as well as blank material expedited shipping costs. A 2-3 day turnaround cannot be guaranteed although we will make every possible effort to turn jobs around in the alloted time offered. Your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time.

Your Content
We are not responsible for the content you provide to us. Specifically, we are not responsible for any content that violates trademark, copyright, or other intellectual property rights. We reserve the right to not print something we deem inappropriate.

Indemnity
You agree to indemnify, defend and hold us harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this Agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material.

Cancellations
We will be glad to assist you in the cancellation of any orders, but only prior to proof approval. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Please allow up to 10 business days for the money to be credited back to your account. Orders may not be canceled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Finishing, Bindery, etc. Projects of a rush nature move directly into production and therefore typically cannot be canceled without incurring the full cost of running the job.

Payment
We require a 75% deposit with the balance due upon completion for all printing services and projects. The remaining balance is due upon completion of product and must be paid before your item is shipped or is picked up.

We require a 50% deposit on all Graphic Design work prior to the start of a project. The balance due must be paid before the customer receives the final product artwork.

Payment can be made with cash, company checks, money orders, Visa, MasterCard, American Express or cashier's checks.

Shipping
Prices do not include shipping (unless otherwise specified). Any shipping instructions or changes may result in extended turnaround times. Tour City, Inc. is not responsible for any loss, damage or shipping delays caused by a delivery carrier (ie: UPS, Airborne Express, Fed Ex or Delta). If the final product is to be shipped, the customer will receive an estimated shipping cost on their invoice prior to their approval. If the actual shipping cost differs from the initial quote, the customer will then receive an updated invoice with the new total and updated invoice. All shipping costs must be paid before your item ships.

We insure/declare all international shipments for their actual "per piece" value. If you are sending your order to another country, your package recipient will be required to pay duties/taxes by their nation's customs in order to obtain possession of their shipment. This charge is not determined by Tour City, Inc. or UPS/FedEx/DHL/USPS, but by the recipient country's government, based on the retail value of the goods sold. Tour City, Inc. handles international shipments as a courtesy to our customers and assumes no liability for these charges, nor are we able to predetermine or estimate these fees ahead of time. They are calculated by customs upon arrival of the package. If you have any questions about this, you should contact your desired shipping company or the customs department for the country you intend to ship to.

Other Terms & Conditions

• Claims for damages, defects or shortages must be submitted within 10 business days after the delivery of the product. We make sure all damaged products, defects and shortages are accounted for prior to pick up or shipment of final product. You will be credited the amount due for the damaged, defects or shortages only if they are submitted within 10 business days of delivery of product.

• If you are unhappy with the result of your finished product, a clear and just reason must be submitted within 10 business days of delivery of product and Tour City, Inc. holds the right to deny a reprint or credit to the customer if the finished product holds up to our high standards and your prior approval.

• In the event of a reprint, all of the original order must be returned.

• Tour City, Inc. liability shall be limited to the stated sales price of any defective goods. We will not be liable for any consequential damages such as profit loss etc.

• Tour City, Inc. reserves the right to use any items designed and/or produced in future promotional pieces such as catalogs, fliers, websites or any other promotional material. If you do not wish to be included please let us know by sending an e-mail or calling.

• Estimate and written quotes will be honored for 30 days. After 30 days, prices are subject to change and your previous estimate or written quote will be null.

• Please check our website frequently for updated information.

• We reserve the right to refuse service or products to any person or organization.